The Production Support Administrator role is a great opportunity for technical individuals with an interest in editorial, graphics, and production applications and workflows to provide technical support in the production of marketing and publicity content for feature films, television, and streaming content. This role supports production teams and provides first line support for a faced paced production studio.
Requirements
-
- Provide a consistent and professional level of technical expertise and support to production teams in a fast paced production environment
- Monitor and troubleshoot helpdesk tickets seeing them to resolution or escalation when necessary
- Troubleshooting software, hardware, and basic technical issues
- Install/update software on desktops, laptops, remote workstations
- Diagnose rendering and render queue issues
- Managing setup and maintenance of editorial, graphics and conference room hardware
- Refining and updating technical workflows to streamline processes
Qualifications
-
- Must be an enthusiastic self-starter who works well with technical and non technical users
- Experience using, installing, and supporting various editorial and graphics software packages adobe creative cloud, davinci resolve, cinema 4d, and general office applications
- Strong oral and written communication skills with the ability to multi task
- MacOS experience desired with additional windows and linux experience preferred
- Strong analytical and problem solving skills
- Experience with shell scripting and python preferred
- Agency or production experience preferred
Working Condition
- Remote work and some on site office work required
- 40 hour work week with overtime and weekend work as required by production
- Walking/bending/sitting
- Some lifting and carrying; ability to lift up to 50 lbs unassisted
Benefits
THE GOOD STUFF
Full-time employees receive
- Comprehensive Medical, Dental, Vision, and Life
- Vacation & Sick time
- 401k with match
- Fully stocked kitchens
- Fun and creative company culture that values its best asset–YOU!
- Compensation is commensurate with experience