About the CompanyPremiere Digital Services (PDS) is a trusted media services and software solutions partner for content owners, video distributers, digital retailers, broadcasters, subscription video and ad supported platforms.
We simplify the complexities of content distribution, supply chain and digital storefront management and provide flexible B2B technical SaaS solutions and managed services for media assets.
As a leader in cloud-based digital asset delivery and content optimization solutions for clients in the growing Media & Entertainment industry,Premiere brings to life the quality of film and television, transporting to the hands of millions around the globe.
Through the magic of media services, we are a rising thought leader providing innovative, smart tools and intelligent operations as an essential business in media entertainment.
Together with industry leaders like Google, Apple, NBC Universal, Microsoft, Disney, Warner Brothers and more, we work to revolutionize media delivery at the forefront of entertainment technology and software services.About the RoleThe Client Representative will be responsible for the client from onboarding them into the product throughout their entire relationship.
They will work directly with the client to set and manage expectations in relation to the product and upcoming development schedule.
The Client Representative will be very familiar with the product’s overall strategy and goals and how those relate to their given client and they will recognize opportunities for growth and expansion with their client and bring in the correct sales or product teams when necessary.
Principal Duties and Responsibilities (Essential Functions**):Responsibilities:Interact with clients to understand their business needs and prioritiesManage frequent check-ins with the client to ensure expectations are met and client is happy.Draft client proposals and deliver business presentations to clients.Identify new business opportunities with clients to achieve revenue goals.Maintain a database of new and existing customer information.Recommend workflow improvements to ensure client satisfaction.Stay updated with company products, services, and promotions so as to address client queries accurately.Represent company brand in client meetings, discussions and conferences.
Required Skills:Proficient knowledge of Microsoft Office SuiteStrong customer service skillsStrong analytical and problem-solving skillsDemonstrate critical thinking skillsAttention to detail and organization skillsAbility to adapt to changing prioritiesStrong interpersonal abilities and communication skillsAbility and interest to work in a geographically diverse environment Preferred Skills:Desire to increase process efficienciesFamiliarity with Zendesk, JIRA, or similar platforms.Customer/tech software support experienceSQLMetadata maintenance familiarityWindows command line,Entertainment / Media Industry Experience Qualifications: Education:High school diploma or GED required.Experience:5+ years in Customer support, client engagement.This position is based in Los Angeles, CA and an in-office position