Customer Service
– Order Entry A well-established manufacturer of security entry equipment and ID cards, located in Chatsworth CA is seeking a professional person for their Order Entry
– Client Services dept.
This is a long-term opportunity offering competitive pay, a safe work environment, and advancement.
In addition to tasks assigned bymanagement, the responsibilities include:
Accurate data entry, processing customer orders, communicate to sales team to verify all information is correct and clear up any missing information or inconsistencies on orders.
Order Entry Clerk must also verify customer and order information for correctness by checking it against previously obtained information or available databases as necessary.
Process contracts, purchase orders, etc.
as required including copying and scanning of necessary documents for electronic filing.
Ensure delivery of excellent customer service through timely and accurate processing of orders, communication and coordination with other departments to resolve inquiries.
Build and maintain customer loyalty by providing prompt friendly service.
Answering incoming customer service calls and replies to emails.
Receives and takes charge of the RMA process from beginning to closing.
Other duties as assigned by Office Manager.
Skills:
The skills required to perform this position include:
Communication.
Must possess excellent written and oral skills.
Analytical Skills.
Must be able to resolve complex problems with customers and partners in a timely manner and at times when the customer is angry and frustrated.
Information Gathering.
Know how to find information and identify essential information, and validate the information.
Relationships.
This position requires personal contact with all Company staff for Product Support and Development, Marketing, the Executive Staff and Accounting for invoicing purposes.
Interpersonal Skills.
Maintains confidentiality and is open to new ideas.
Judgment.
Displays willingness to make decisions while including the appropriate people in the decision-making process.
Makes timely decisions.
Planning/Organizing.
Prioritizes and plans work effectively.
Able to make changes to plans as required.
Professionalism
– Reacts well under pressure, treats others with respect and consideration regardless of their status or position and accepts responsibility for own actions.
Follows through on commitments.
Quality
– Demonstrates accuracy and thoroughness.
Safety and Security
– Observes safety and security procedures, reports potentially unsafe conditions and uses equipment and materials properly.
Dependability
– Follows instructions, responds to management direction, keeps commitments.
Multi-tasking
– Ability to effectively multi-task, prioritize projects, take initiative, ask questions when necessary, be a team player, and support everyone’s efforts to succeed including one’s own.
Educationand Experience:
A High School diploma is required.
AA Preferred, BA is a plus,minimum of 2 years of experience is required.
To perform this job successfully, knowledge and experiencewith all Microsoft Office applications is required.
Knowledge of SAP BusinessOne preferred.
About Advantage Resourcing
Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.
We will provide reasonable accommodations throughout the application, interviewing and employment process.
If you require a reasonable accommodation, contact us.
Advantage Resourcing is an E-Verify employer.
This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it.
All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.