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Manufacturing Customer Service Representative

GT's Living Foods

This is a Full-time position in Los Angeles, CA posted January 14, 2022.

Company & Culture:  

At GT’s Living Foods, LLC, we’ve stayed true to the authentic brewing process for over 25 years. Our #1 selling Kombucha is raw, organic, naturally effervescent, and handcrafted in small batches – always cultured, never compromised. We’re proud to remain a family owned & operated company. As our GT’s family continues to grow, we are deeply humbled and sincerely grateful for every moment of this journey with you.

Requirements: 

  • Experience: 2-3-year experience in as Sales Admin, Customer Service and/or related role.
  • Education: High School Diploma or GED required.
  • Languages: Bilingual, English and Spanish, is strongly preferred.
  • Other Skills: 
    • Attention to detail; demonstrate passion for accuracy in both minor and significant workstreams
    • Consistently meet deadlines, manage projects and initiatives to completion
    • Organization; ability to prioritize multiple projects 
    • Customer service oriented
    • Effective written and verbal communication
    • Partner collaboratively and place a premium on team success over individual accomplishments
    • Critical Thinking; ability to troubleshoot and resolve issues
    • Knowledge and proficiency with Microsoft Office

Job Description:

Our Manufacturing Customer Service Representative (internal title: Customer Service Representative) is responsible for achievement of accurate and efficient order processing while maintaining the accuracy of the order management data. Responsibilities include order fulfilment, customer communication and reporting.

Essential Duties and Responsibilities:

  • Notifies customer and designated personnel of findings, adjustments, and recommendations such as exchange of merchandise, refund of money, credit of customer’s account, or adjustment of customer’s bill.
  • Recommends to management improvements in product, packaging, shipping methods, service, or billing methods and procedures to prevent future complaints of similar nature.
  • Inputs information into computer to retain and obtain records.
  • Investigates overdue and damaged shipments or shortages in shipments for common carrier
  • Responds to calls, voicemails and emails from customers
  • Act as an internal liaison between the sales, marketing, customer service and accounting departments
  • Assists with internal document flow: onboarding customers, ensuring all documentation is collected and managed accordingly
  • Responsible for deduction management, budgeting and forecasting
  • Consistently follows up with departments on time sensitive information and documentation
  • Works closely with distributors and brokers
  • Creates and compiling reports with Excel

GT’s Employee Experience (Benefits/Perks):

  • Health Insurance: Medical, Dental, Vision, LTD Life & Disability
  • 401K with Matching
  • Employee Assistance Program
  • Discounts on the amazing GT’s product line
  • Corporate Discounts with our partners thru LifeMart (concert & sporting event tickets, cell phone service, gifts, restaurants, hotels, gyms, childcare, and more!)
  • Others: on-site corporate gym, food trucks every weekday, and quarterly employee appreciation events

Job Details:

  • Work Hours:  Monday thru Friday, business hours.
  • Work Attire: Use good judgement, keeping in mind the nature of the work, each employee’s own safety and the safety of others, and the need to interact with the public.

Priority-Job-Opening

GT’s Living Foods, LLC is an Equal Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability or any other basis protected under federal, state or local laws.

In order to maintain a safe work environment, employees will be required to show proof of Covid-19 vaccination on their first day of employment.  All religious, medical or other requests for exemption will be considered on a case-by-case basis during an interactive process with Human Resources.