Job Description Job Description The Logistics Specialist is the escalated point of contact for customers seeking help with a timely delivery and assists with post order issues such as returns, replacements, refunds, delivery status, and other issues that may arise in the order fulfillment process. The role will coordinate return logistics including booking return shipments, and scheduling carrier pick ups. We are looking for a professional and courteous Logistics Specialist to respond to escalated customer service inquiries, requests or complaints and reach an effective resolution. This role will require daily interaction with Manufacturers, Vendors, and 3PL Shipping Partners. Responsibilities: Resolve post-order issues such as claims, returns, replacements, delivery status and backorders Run open shipment reports based on carrier, identifying shipments that have been delayed or lost Obtain shipping quotes, prepare shipping instructions (BOLs), and schedule pick ups for returning merchandise. Manage return authorizations (RMAs) and ensure returns are received in a timely manner Follow guidelines for approving carriers and booking shipments Coordinate changes to delivery service level changes Prioritize inquiries based on level of urgency, identifying matters that require an immediate response Work cohesively with the team and provide weekly reports on progress Qualifications: Bachelor’s Degree or 5 years of relevant customer service experience 5 years of customer service experience. Logistics is a plus Proficiency with shipping terms and bill of lading documentation Prior experience in eCommerce is a plus Proficiency with Zendesk or comparable customer service platform Proficiency with spreadsheets, word processing, email and google suite Skill with conflict management while keeping professional composure Successful track record working in a high-volume environment Strong problem-solving skills and the ability to find resolutions Strong desire to be part of a team and achieve personal / company goals Regular and reliable attendance, excellent written and verbal communication skills About Us Grayson Living, a furniture eCommerce, is expanding our customer service team to support company growth. This is an exciting opportunity to join a fast-growing company that offers a uniquely creative and collaborative culture along with growth potential. We are an e-commerce shopping destination for the most desired home brands in the world. Our mission is to design and curate the best and latest in home interiors, make it accessible, and provide a seamless order experience. Company Description We are an e-commerce shopping destination for the most desired home brands in the world. Our mission is to design and curate the best and latest in home interiors, make it accessible, and provide a seamless order experience.