Job ID 00000313296 Date posted 04/07/2022 Location Los Angeles, California; El Segundo, California CompanyJob DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.The Boeing Defense, Space & Security (BDS) team is seeking a Lead COSC Customer Operations Support Systems Engineer to join the team in El Segundo, CA.The Lead COSC Customer Operations Support Engineer (also referred internally as a COSC Regional Manager (RM)) is the on-orbit customer’s main point of contact with Boeing and is responsible for day-to-day customer interaction. Being a COSC Regional Manager (RM) exposes you to more overall aspects of satellite operations quicker than any other position at Boeing. It has been our experience that RMs typically stay in this job long term due in part to the strong relationships formed with customers – relationships based on respect and trust. At times, however, being an RM requires long hours and a lot of hard work. You must be available to your customers 24/7/365. The RM position represents the entry level to regional management and will be trained on the job by the senior RMs and COSC General Manager (GM). RMs are essentially Program Managers for a portfolio of customers, often selected by region of the world to help align time zones and optimize on-site visit proximity. The RM must communicate well at levels including customers, local management, peers, support staff, and executives.Position Responsibilities: Provide 24/7 emergency phone support (to resolve on-orbit anomalies thru satellite safing and service restoration) Strong technical background within at least one spacecraft engineering domain like ACS/autonomy, propulsion, astrodynamics, power, T&C, flight operations, End-to-End Systems Engineering, and payload Author thorough anomaly descriptions and interface with the bus, payload, system leads, and chief engineers along with management and customers Develop RCCA packages along with the Systems, Bus, and Payload leads, then communicate results to customers Locate critical data in department/program libraries, website records, and data repositories Promptly notify management and get Subject Matter Expert(SME)/Responsible Engineering Authority(REA) help quickly to keep customer’s satellite safe Summarize complex anomalies and customer issues into short communications for Boeing Executives Discern and elevate emergencies from routine requests Track and close open customer anomalies and requests through the website tools while adhering to export requirements Generate, review, and disseminate fleet anomalies and signatures Be willing to be available at off hours to accommodate international customer time zones Maintain annual face-to-face on-site visits to establish and maintain rapport with customers – focus on understanding their needs and what makes them successful Organize and orchestrate social engagements with customers Plan and lead operational events, such as Operational Products development, validation, and execution; reorbits; customer task orders Generate value-added metrics and concise status Track each spacecraft’s state of health and operational status Configuration manage the suite of ops products and data necessary to support each satellite over service life Coordinate with the Insurance Office and Senior Management for reportable anomalies Strong time management skills and the ability to juggle/prioritize changing priorities to keep schedule commitments Independently respond and solve customer issues quickly Identify deficiencies in Boeing products (satellite hardware, software, recommended operating procedures, simulator, databases, etc.), processes, and work with functional areas to resolve Identify opportunities to improve Boeing products, service, and flow back to new programs and functional areas Review technical analysis and recommendations from diverse satellite subsystems and ground areas Manage your fleet budget including weekly review of SME charging to maintain cost control Track on-orbit incentives and warranty payback contractual obligations per satellite Identify, lead, and complete value-added task orders on-time and on-budget like: decommissioning of the satellite, longitude (orbital slot) relocations, on-site control center support, and Inverted Satellite operations, development of optimized procedures or workarounds to account for degraded or failed satellite hardware, propellant life extension procedures, or spacecraft/system refresher trainingThis position allows telecommuting. The selected candidate will have the flexibility of a hybrid work schedule, performing work weekly onsite and remotely. Please note that the hybrid work schedule is subject to program/business needs.This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship as a condition of employment. An interim and/or final U.S. Top Secret Clearance Post-Start is required.Basic Qualifications (Required Skills/Experience): Bachelor’s, Master’s or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry Engineering experience with spacecraft or launch vehicle fabrication, integration and operations Experience working on satellite or space based communication systems Experience conducting data and trend analysis Willing and able to support a 24/7 operation Customer support experience 10% travel – domestically and internationallyPreferred Qualifications (Desired Skills/Experience): Military or civilian satellite operations Program management of technical programs for aerospace or other engineering business areasTypical Education/Experience:Education/experience typically acquired through advanced technical education from an accredited course of study in engineering, computer science, mathematics, physics or chemistry (e.g. Bachelor) and typically 9 or more years’ related work experience or an equivalent combination of technical education and experience (e.g. PhD+4 years’ related work experience, Master+7 years’ related work experience). In the USA, ABET accreditation is the preferred, although not required, accreditation standard.Relocation:This position offers relocation based on candidate eligibility.Drug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.Shift:This position is for 1st shift.Equal Opportunity Employer:Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.Experience LevelIndividual ContributorContingent Upon Program AwardNo, this position is not contingent upon program awardScheduleFull timeShow MoreLessApply Now Save JobRemove from Saved Jobs