MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
Summary
Our client is seeking an individual to provide banking services to clients. The individual will provide exceptional service to customers, is responsible for complete and accurate documentation, and monitors related financial transactions. In addition, support portfolio managers and relationship managers with general customer-related issues and ensure the successful resolution of matters presented to customer service.
Client Details
Our client offers full commercial banking services that combine the personal attention and responsiveness of a prestigious boutique bank with the expertise and financial strength of a global bank.
Description
Responsibilities Include:
- Gather information on potential customers – (KYC). Send customer information to NY Compliance Dept. for review.
- Knowledge of basic KYC processes and diligence, corporate structures/company organization charts, and account opening documents
- Mitigate compliance-related issues.
- Obtain customer signature on all account documentation (including online banking and shelf products).
- Conduct periodic account reviews (PARs) as directed by Compliance.
- Respond to customer’s account-related questions including product-related questions.
- Provide Internet Banking Support by responding to user questions.
- Prepare a documentation checklist and send it to Legal for review.
- Serve as backup to Portfolio Manager (PM) for preparation of New Facility Form and submit to Loan Operations.
- Respond to customer inquiries regarding facilities and loans. Follow up on ongoing facility needs.
- Respond to wire transfer inquiries from customers and Compliance (via ECS) involving Money Transfer personnel as required.
- Respond to customer inquiries on DDA/MMA & Time Deposit servicing accounts including rate quotations.
- Provide DDA balance information to customers.
- Receive customer instruction for FX transactions.
- Liaise with Trading Room and customer on pricing for FX transactions (pricing is set by Trading Room and approved by Rep Office approvers in NY branch.
Profile
Qualifications needed:
- Education Required: College degree
- Strong communication and people skills, including the ability to market products
- Demonstrates working knowledge of basic KYC processes and diligence, corporate structures /company organization charts, and account opening documents.
- Must have the ability to multitask in a fast-paced environment.
- Detail-oriented, highly organized, and accurate.
- Ability to work with and keep the information confidential.
- Project confidence and professionalism to customers
- Strong PC skills – MS Office applications, specifically Word, Excel & Outlook.
Job Offer
Our client offers a competitive onboarding package.