About Us:
VOALA
Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.
VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation.
Learn more at www.voala.org.
CORPORATE
Serving those who serve others – Supporting over 120 social service programs with responsive administrative and logistical efforts.
JOB SUMMARY AND PURPOSE
The Information Technology Support Specialist provides hardware and software support for stand-alone and LAN PC users, including upgrades, installation, troubleshooting and maintenance.
The IT Support Specialist supports both Corporate headquarters, and remote program locations.
DUTIES AND RESPONSIBILITIES
Installs components, analyzes and diagnoses problems and repairs systems
Assists to plan and maintain computer infrastructure for office and classroom systems
Works with Corporate IT Operations Manager to implement new hardware/software applications
Maintains currency on software applications, expert on IT systems in use at VOALA
Train corporate and program staff in new program applications; provides ongoing training and technical assistance to staff
Oversee 3rd party technicians and consultants as needed
Other duties as assigned
Qualifications
REQUIREMENTS:
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
EDUCATION:
Associates Degree in Computer Science or related field.
Or Two years IT-related experience
EXPERIENCE:
Three years’ progressively responsible experience in PC hardware
KNOWLEDGE:
Knowledge of Windows and various platforms, audio-video, data communication, and LAN/WAN topology
Knowledge of voice over IP
Knowledge of Apple OS and Hardware
Strong verbal and written communication skills
Knowledge of audio-video equipment
TECHNOLOGY SKILLS:
Professional IT hardware installing and maintenance skill
Superior skill in software applications
SKILLS AND ABILITIES:
Strong verbal and written communication skills
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
COMPETENCIES:
Ability to sit for long period of times and lift boxes up to 50lbs frequently
Must have access to an automobile with adequate insurance coverage and a valid California driver’s license
PREFERRED QUALIFICATIONS:
Bachelor’s Degree in Computer Science
Experience in troubleshooting PC applications (software)
VOALA BENEFITS SUMMARY:
Choice of 3 medical insurance plans
Choice of 2 dental insurance plans (one plan for employee only; has no premium)
Vision insurance plan
Voluntary Supplemental Coverage
Accidental Injury Coverage
Hospital Care Coverage
Critical Illness Coverage
Pet Insurance
Paid vacation time
Paid sick time
10 company paid holidays
Company funded 401a retirement pension plan
Optional employee contribution to 403b retirement savings plan
Life and AD&D insurance
Programs to maintain your health and well-being
Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential)
Company funded Short-term Disability Insurance (STDI) Insurance
Company funded Long-term Disability Insurance (LTD)
Volunteers of America is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.