BOND is an Entertainment Marketing company founded on the simple premise that great work comes from happy people – we love what we do, and it shows. We succeed together by hiring the best people and creating an environment that allows them to shine.
Job Description – IT Support Specialist
Job Summary
The IT Support Specialist will provide day-to-day technical support for BOND staff while adhering to company and client security policies. S/he is responsible for ensuring the computer systems and production center are maintained and operate reliably by providing hands-on system administration support, system maintenance, and operations support for all departments within the organization. The IT Support Specialist will report to the Senior Director, Head of IT.
Your Primary Responsibilities
- Maintain computer systems and associated IT / AV equipment, such as proactive system maintenance and scheduled downtimes.
- Respond to break/fix requests and demonstrate ownership of the problem until resolved.
- Computer deployments include unboxing, building, configuring, testing, validating, deploying computer and peripheral hardware.
- Software installation following department policy.
- Ensure equipment is always production-ready.
- Required to document daily tasks in ticketing system with detailed resolution.
- Complete all assigned projects on time and continue to perform daily support requests.
- Ability to manage time effectively and triage and prioritize based on production needs.
- Follow and educate the general IT policy and train end-users accordingly.
- Strong skills in macOS
- Understanding of networking principles and equipment (e.g., switches, routers, cabling, VLANs)
- Ability to perform typical (basic) network troubleshooting/performance issues.
- Support onsite and offsite end-users, including on-call rotation, some after-hours & weekends.
- Must be flexible with work schedule based on production timelines.
Required Competencies and Experience
- Communicate in a professional and friendly manner with co-workers.
- Team player that strives to maximize team/department performance.
- Rapid response to technical challenges- must be able to think/act quickly to resolve new technology needs for production.
- Self-starter, energetic, strong organizational skills, and ability to prioritize workload.
- Awareness of own capabilities and when to escalate for assistance/information/approvals.
- A proactive approach to supporting technology – demonstrate you can prevent problems vs. fixing them.
- Read and comprehend documentation of hardware systems, software, patches, and release notes.
Technical Skills
Strong understanding in MacOS operating system.
Familiar with Windows and Linux, a plus.
Command-line proficiency (bash, or PowerShell) a plus.
Understanding of production applications (Adobe Premiere, After Effects, Cinema 4D, Photoshop), a plus Support administrative applications (Microsoft Office, G-Suite).
Experience with MDM systems (JAMF), a plus.
Education / Experience
Minimum of 4 years of desktop support experience.
Experience with editorial and graphic artists supporting creative workstations (Adobe, VFX, and other creative industry workflows), a plus.
Fast-paced, high-pressure, production environment experience is most relevant.
College degree or equivalent education/experience is required.
Performance of the essential functions involves the following physical and sensory abilities
Must be able to lift up to 60 lbs. on a regular basis
Frequently use hands to manipulate equipment or media.
Frequently typing on a keyboard
Frequently sitting and performing desk work.
Seeing and reading without difficulty (with or without personal corrective aides)
Frequently reaching and pulling equipment.
Must be able to climb stairs and ladders to perform work.
DUTIES AND TASKS ARE SUBJECT TO CHANGE. SOMETIMES ADDITIONAL DUTIES AND RESPONSIBILITIES ARE ASSIGNED TO ASSIST WITH OTHER DEPARTMENTS. WE ASK YOU TO BE FLEXIBLE WITH THE DUTIES ON THE LIST.
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Schedule:
- 10 hour shift
- Monday to Friday
- On call
- Weekend availability
COVID-19 considerations:
Proof of full vaccination will be required for employees in office.
Ability to commute/relocate:
- Los Angeles, CA 90038: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor’s (Required)
Experience:
- Desktop support: 4 years (Required)
Work Location:
- One location
Work Remotely:
- No
Work Location: One location