IT Support Lead
– Sr Helpdesk Engineer (Small IT team looking for a hands on IT Technical Lead that aspires to take on a leadership role, must be onsite in the Los Angeles office) Responsibilities: Provide support to corporate and on-site users in a diversified environment.
Perform service desk and desk side support.
Provide server administration, client systems configuration, and solutions documentation.
Manage local and cloud-based backups for server and other devices.
Respond to Level-2 incident management of technology issues, requests and problems.
VOIP administration and Local LAN network administration.
Maintain and order all IT Assets and computer peripherals.
Support all handheld smartphones and tablets (IOS and Android).
Experience Desired: Several years of hands-on working experience with Windows platforms, Servers, Exchange 2003, Firewalls, File Sharing, Active Directory, etc.
Experience installing, configuring, and troubleshooting Windows applications to include Adobe Suite and Virus/Security systems.
Strong experience with PC and Server break fix on hardware and software.
VoIP experience in a big plus.
Ability to travel to multiple sites and company locations.
Familiar in providing guidance and knowledge on new technologies or systems.
We are an equal opportunity employer and make hiring decisions based on merit.
Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification.
We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.