IT Support Engineer

Job description

We are looking for a skilled IT Support Engineer to assist with infrastructure software & infrastructure hardware design and implementation from an integration perspective, as well as support in the identification and resolution of IT issues.

You will own the appropriate security analysis, defenses and countermeasures at each phase of the software development lifecycle, to result in robust and reliable software.

Responsibilities
Implement, test and support Active Directory and supporting IT systems
Support Azure, AWS and Linux based cloud servers

Perform on-going security testing and code reviews to improve software security
Troubleshoot and debug issues that arise from patch deployments either hardware or software
Provide documentation for new software & infrastructure solutions to help mitigate security vulnerabilities
Contribute to all levels of the architecture including infrastructure & software stacks
Maintain technical documentation & produce documentation for audits
Consult team members on secure practices and training
Develop a familiarity with new tools and best practices
Work to maintain organizations HIPAA Compliance & Achieve annual HITRUST Certification levels
Manage SIEM systems
– Splunk, syslogng
Manage Palo Alto Firewall systems
Manage PureStorage Storage Appliances
Manage Active Directory with Azure connectors
Manage Microsoft365 deployments
Skills
Proven work experience as an IT Support engineer
Detailed technical knowledge of techniques, standards and state-of-the art capabilities of Enterprise IT infrastructure systems
Software development experience in many of the following core languages: PHP, MYSQL, JAVASCRIPT, HTML5, CSS3, BOOTSTRAP 4, NODEJS, LATEX, Python, RUST

Adequate knowledge of web related technologies (Web applications, Web Services and Service Oriented Architectures) and of network/web related protocols
Interest in all aspects of cyber security research and development from a hardware and software perspective.
Ability to communicate with end users and troubleshoot complex problems while managing expectations

Detailed documentation style & ability to present to others.
Degree in Computer Science or related field desired
Certifications are a plus

Several years of real world experience supporting IT infrastructures
Job Types: Full-time, Contract

Pay: $25.00
– $40.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Professional development assistance
Referral program
Retirement plan
Schedule:
8 hour shift
Monday to Friday
On call
Weekend availability
Supplemental Pay:
Bonus pay
COVID-19 considerations:
Primary contract location is sanitized daily & all day with limited workforce onsite.

Masks & social distancing is required with facial recognition thermometer systems to verify compliance.

Ability to commute/relocate:
Los Angeles, CA: Reliably commute or planning to relocate before starting work (Preferred)
Education:
High school or equivalent (Preferred)
Experience:
Help desk: 2 years (Preferred)
Windows: 2 years (Preferred)
IT: 2 years (Preferred)
Shift availability:
Day Shift (Preferred)
Willingness to travel:
25% (Preferred)
Work Location: Multiple Locations

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