Our company is seeking an Adaptable Customer Service Representative to join our fast-paced, high-energy, growing company. We are proud of our tradition of success in the telecom industry. Come join our team of hard-working, talented professionals!
JOB SUMMARY:
- Perform sales functions for existing Combined customers as well as prospects. The agent may need to review the benefits of the customer’s existing coverage and to answer any service and claims questions customers may have.
- Perform Sales function and product needs analysis for marketing campaigns.
- Provide an annual review of existing products as well as a needs analysis for existing customers in areas with no field agent presence.
- Follow up calls to customers and prospects within areas that maintain field agent presence to validate contact and perform sales function if needed.
- Provide information, and or problem-solving techniques for customers’ existing products.
Job Requirements:
SKILLS/EXPERIENCE:
- Good communication and interpersonal skills
- Ability to multi-task while working with customers
- Effective listening skills
- Problem-solving
- Business sense
- Professional demeanor
- Outgoing and engaging conversation skills
- High School or equivalent required
- Multiple Language skills are a plus
Associated topics: coordinator, csr, customer care associate, phone, representante de servicio al cliente, service, system support, technical support, telephone service representative, tsr