Ref ID: 04984980 Classification: Help Desk Analyst I Compensation: DOE
Robert Half Technology is looking for an entry level Help Desk Technician for one of our clients in Los Angeles, California.
This Help Desk Technician will be required to support 500 plus tickets per week.
This position is looking for someone with 1-2 years of experience working in a call center type of environment.
This Help Desk Technician will be required to maintain Help Desk support standards for all locations regarding remote troubleshooting and providing end user support.
Below are the requirements for this position.
Job Requirements:
Help Desk Support Technician must meet most or all of the following:
Have experience working in a Windows environment
Basic administration of Active Directory
Must have experience support Office 365 applications
Expected to support 50-100 end users
Expected interaction between internal and external employees
Experience with troubleshooting PC Computers
Use of ticketing systems, handling 5-10 tickets per day
Will report to the Network/Systems Administrator and train up accordingly
Must be able to perform break/fix on Windows workstations
Must be set up Windows workstations for new hires
Occasionally be required to work with vendors for ordering hardware parts
Must be able to troubleshoot and set up printer related issues
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job openings must be authorized to work in the United States.
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