A SoBeNY Sidekick/Greeter is the face of the company for the guests and others. They will set the first and lasting impression by which SoBeNY will be judged. As such, a Sidekick must be exceptionally friendly, effective, efficient, responsible, and trustworthy.
A Sidekick will diligently support SoBeNY’s mission to provide “Heroic Service” for guests who choose to stay at our exceptionally located, appointed, and maintained apartments to generate extraordinary experiences, 5-star reviews, and repeat business.
“Heroic Service” is defined as enthusiastically initiating care for others in a manner that is admired for exceeding expectations.
Sidekicks initiate relationships with guests to proactively anticipate and exceed guests’ expectations while supervising the exceptional upkeep of SoBeNY’s properties.
REQUIREMENTS:
A SoBeNY Sidekick is…
— SERVICE-ORIENTED – Engaging, polite, friendly, helpful, and exceedingly patient with exceptional interpersonal skills
— PROACTIVE – Takes initiative, improvises, and adapts to overcome challenges
— RESPONSIBLE – Dependable, trustworthy, responsive, accountable, and ahead of time
— AWARE – Maintains situational awareness of guests, surroundings, activities, and trends
— COLLABORATIVE –Willingly and enthusiastically, listens to, communicates with, and helps others on the team to succeed
— ETHICAL – Maintains unquestionable integrity and does what’s right
— A LEADER – Motivates and inspires, sets the example, and generates a positive environment
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IDEAL PRIOR EXPERIENCE:
- Minimum one year of experience in customer service, customer relations
Job Types: Part-time, Contract
Pay: From $20.00 per hour
Schedule:
- On call
COVID-19 considerations:
Masks are required onsite when assisting our guests.
Ability to commute/relocate:
- Los Angeles, CA: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Client Services & Customer Support: 1 year (Preferred)
Language:
- English (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: Multiple Locations