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Job Description Summary:
HELP SHOPPERS, RETAILERS, AND THE PLANET
Forward-thinking retailers retain revenue, reduce costs, raise shopper lifetime value, and enhance sustainability with Happy Returns’ returns software and reverse logistics. We care deeply about taking returns off our customers’ plates, and we hope you do, too!
WHAT IS HAPPY RETURNS?
Retailers like Everlane, Rothy’s, and REVOLVE partner with Happy Returns to make returns beautiful for their business, shoppers, and the planet.
Happy Returns is:
– Backed by top investors like PayPal Ventures, Upfront Ventures, and USVP.
– Loved and adored by shoppers – for proof, check out our 95 NPS.
– The only end-to-end solution for returns.
Come help us shape the future!
DO THE BEST WORK OF YOUR LIFE
We’re not solving a small problem, and we’re not addressing a small market. We’re going after returns-the part of online shopping that consumers say they hate most.
The Technical Product Specialist provides support and subject matter expertise for products, integrations, and configurations within Happy Returns’ suite of products and our partner ecosystem. This person would be liaison between the customer support team and other internal teams and product and technology team. This role has career growth opportunities into product management or solution engineering tracks.
Job Description:
The Global Technical Support Engineer will:
– Works directly with developers, merchant and internal teams to provide technical support, consulting and best practices.
-Communicate technical issues to merchants and internal departments.
-Identifies irregularities in functionality and unexpected behaviors with products and services.
-Ability to diagnose and identify issues with API’s, Code, Services, and Network connectivity.
– Become subject matter expert on Happy Returns product suite to be able to provide best practices to our merchants
– Help the retailer success team with onboarding new retailer customers
– Troubleshoot customers’ feedback and create appropriate bug or feature requests and help with prioritization of such issues with data
– Troubleshoot internal reporting and help with reporting requests
– Own the support escalation process
– Support internal stakeholders for building custom reports
– Maintain our internal SLA to our support team and keep them updated with the latest movements of each issue
– Investigate and interpret the data available and identify potential issues and bugs that should be addressed
– Help with managing our vendorsOwn the support escalation process
– Owning retailer configurations for our internal warehouse management system
– Owning Happy Returns support and help center in parallel with product marketing
Subsidiary:
Happy Returns
Travel Percent:
10
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
Click Here to learn more about our culture and community.
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com .
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.