[Call Center / Remote]
– Anywhere in U.S.
/ Competitive Pay
– As a Customer Service Agent you’ll: Confer with members and providers by telephone to provide information about employee benefit plans and/or claim issues; Take a minimum of 50 to 100 calls per day depending on queue assignment; Keep records of member and provider interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken; Refer unresolved members’ or providers’ inquiries to designated departments for further investigation; Complete adjustment request forms, accident detail forms, other insurance (OI) forms and temporary change of address recordsHiring Fast >>