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Customer Service Representative
Duties:
– Provide exceptional customer service to clients via phone, email, and chat
– Assist customers with inquiries, requests, and complaints in a professional and timely manner
– Upsell products and services to maximize sales opportunities
– Perform data entry and maintain accurate customer records
– Communicate effectively with customers to ensure their needs are met
– Handle outbound calls to follow up on customer inquiries or resolve issues
– Collaborate with other team members to achieve customer satisfaction goals
Requirements:
– Bilingual proficiency in English and another language (Spanish preferred)
– Strong communication skills, both verbal and written
– Excellent phone etiquette and active listening skills
– Ability to multitask and navigate computer systems while assisting customers
– Previous experience in customer service or sales is a plus
– Demonstrated ability to work in a fast-paced environment and adapt to changes quickly
Benefits:
– Competitive salary based on experience
– Comprehensive training program provided
– Opportunities for career growth and advancement within the company
– Health insurance benefits available after probationary period
If you are a motivated individual with a passion for providing exceptional customer service, we want to hear from you! Apply now to join our dynamic team of Customer Service Representatives.
Please note that only candidates selected for an interview will be contacted.
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Job Types: Full-time, Part-time
Pay: $18.00 – $20.00 per hour
Expected hours: 20 per week
Benefits:
* 401(k)
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
Shift:
* Day shift
* Evening shift
* Morning shift
* Night shift
Weekly day range:
* Every weekend
* Monday to Friday
* No weekends
* Rotating weekends
* Weekends as needed
* Weekends only
Work setting:
* Call center
* In-person
* Office
Ability to commute/relocate:
* Los Angeles, CA: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Work Location: In person