CITY OF LOS ANGELES DEPARTMENT OF BUILDING AND SAFETY The Operations and Infrastructure Division (OID) of the Los Angeles Department of Building and Safety (LADBS) Technology Services Bureau intends to solicit for a contract Technical Support Technician for up to twelve months to assist Systems staff with day to day operations involving technical support such as troubleshooting application, software, and hardware issues serving as a customer engagement expert through our Help Desk hotline and the deployment of computer equipment to LADBS staff. The Technician will be assisting Technology Services Bureau (TSB) staff in providing technical support for the Departmentrsquos application software, hardware, and operating systems. The contract Technical Support Technician will field requests for assistance from internal and external customers through various means, including telephone, email, text, and chat communication. The Technical Support Technician will assist TSB staff in supporting customers which may include all levels of LADBS staff, other City Departmentsrsquo staff, contractors, and public customers. Work may be performed at any of the Departmentrsquos downtown or remote offices around the City. LADBS requires this technical support assistance to provide responsive service to help desk requests, to augment TSB staff during troubleshooting, deployment, and maintenance of computer, network, and communications hardware and software within the Department, and to provide resources for testing, monitoring and supporting applications. Due to staff departures, Covid-19 related absences and the Cityrsquos hiring freeze, there is not sufficient staffing for the Help Desk and other technical support needs. The work may be in support and assistance to any Technology Services Bureau staff, including the professional and technical staff of the Applications Services and Customer Engagement Divisions. Technical Support Technician duties will include, but are not limited to the following Function as a subject matter expert on desktops, laptops, applications, and systems integration Provide customer service via the TSB Systems Help Desk to all levels of City staff and public customers. Enter into and provide updates to a computer database of help desk calls and other support requests Install and replace basic computer hardware components (e.g., power supply, disk drive, RAM, motherboard, etc.) Maintains an inventory of all assets and performs updates to the asset management database. Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance in Microsoft Active Directory Responsible for the loading, unpacking, installation, configuration, and maintenance of desktop and laptop hardwaresoftware, including proprietary office and Internet related applications Work directly with the Technology Infrastructure team to evaluate application, file, and database server configurationsperformance and assist in their installations and modifications The qualified candidate must possess the following skills and experience 1+ years full time working experience with Microsoft Windows 10 and Microsoft Office Suite 2019 suite or above Strength to perform average lifting of less than 5 pounds and occasionally over 15 pounds good speaking and hearing ability good eyesight Experience in the analysis, design, modification or implementation of computer-based information systems, andor the installation and support of hardware and software components associated with departmental, distributed, and personal computer systems Good oral and written communication skills Able to create and update technical documentation Train staff as needed Must have a valid California driverrsquos license Must have own vehicle to drive to LADBS locations