Job SummaryThe Enterprise Support Specialist will be responsible for troubleshooting and resolving feed related issues for Feedonomics enterprise level clients.
They will utilize all elements of data feed optimization, ensuring adherence to Feedonomics and industry best practices and documented methodology to ensure a high level of service delivery.What You’ll Be Doing* Liaise with clients to resolve any feed-related issues that come up after optimization, fulfill client’s requests that are related to products and provide insights and suggestions for product feed optimization * Provide detailed feedback, performance reports, etc., customized to meet the goals and needs of the client * Communicate effectively with clients and other teams, ensuring accurate and timely responses * Manage multi-client communication * Verify, set, and maintain expectations with client * Provide support and resources for high-level accounts* Configure and map attributes from a variety of files, including delimited and XML files, custom scripts and API-based platform integrations * Troubleshoot data imports that are not functioning correctly, switching data import sources, and ensuring the integrity of data, resolving mismatching product attributes when products are updated, and providing solutions to resolving errors and warnings in various shopping channels * Follow best practices to build product feeds, including optimizing, modifying, sorting and filtering mass quantities of product data into optimized product listings* Ensure inventory is being imported/exported as frequently as the client can provide updates* Set up exports to various marketplaces and client platforms* Review feeds before sending to QA and implement feedback* Troubleshoot imports/exports and resolve outstanding errors* Manage client expectations, ensuring clients remain informed about the status of their request and are responded to in a timely manner* Document work and update open requests appropriately* Collaborate with the onboarding team to ensure we have relevant client data* Prioritize tasks, including managing ticketing system queue, emails, and other responsibilities* Meet deadlines as set by direct managers and team leads* Use resources appropriately, adhering to policy and best practices* Attend daily, weekly and monthly team meetings* Prioritize tasks, including managing FeedSupportTM queue, emails, and other responsibilities * Adhere to Enterprise team procedures and best practices * “Keep a Blue Head” * Document and update requirements and processes for export channels * Updating and referencing account documentation * Provide account reports to immediate Manager and Account Managers as needed * Tracking time worked at project or task-level per account Minimum Requirements* 1-2 years of experience with feed account management * Can-do attitude and team-centric* Posses a client-centric mindset* Growth mindset driven* Strong passion and drive to succeed* Demonstrable ability to multi-task and adhere to deadlines* Well-organized with a customer-oriented approach* Excellent written and verbal communication skills* Applicants must be authorized to work in the U.S.Nice to Have* Hands-on experience with PPC, Display, Campaign, and Social* Certifications such as AdWords, Bing, Analytics, etc.* Basic HTML or SQLWhat’s In It for You* Competitive Salary* Fun team events every 1-2 weeks (laser tag, team trivia, etc)* Fast-growing company emerging as best in class and industry leader* Autonomy in work* 15 days PTO first year* 401k plan* Medical, dental, and vision benefits* Casual dressPowered by JazzHRjSp8FiFavA