EXPORT FCL CUSTOMER SERVICE Salary: $50K-55K based on experience Benefits: Health, Dental, Vision and 401K POSITION TYPE: NON-EXEMPT Provides ocean export quotations, follow up and bookings including inland/pick up rates; track and trace shipments, problem resolution and direct customer communication along with general office operations whenever needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Include but are not limited to the following: Respond to phone, e-mail, or faxed rate or booking requests from clients, agents or outside sales representatives. Proactive track and tracing of shipments/containers. Schedule cargo pick up within North America with brokers or common carriers for delivery into designated terminals. Secure cargo bookings, all coordination of FCL containers as far as securing better rates from trucking vendors, obtaining for bullet rates from carriers; making bookings with the ocean carriers, ensuring all correct information is sent to clients; working on problem resolution for clients and overseas offices; obtaining hazardous approval from carriers; requesting DAP/DDP’s from overseas offices and carriers. Meet with carriers in order to improve their services to us. SKILLS AND ABILITIES Individual should be able to: Manage difficult customer situations. Respond promptly to customer needs. Solicit customer feedback to improve service and pricing. Respond to requests for service and assistance professionally. Speak clearly and persuasively in positive or negative situations. Listen and gets clarification. Respond well to questions. Write clearly and informatively. Present numerical data effectively. Read and interpret written information. Balance team and individual responsibilities effectively. Give and welcome feedback. Contribute to building a positive team spirit. Follow policies and procedures. Complete administrative tasks correctly and on time. Support organization’s goals and values. Read, analyze, and interpret general industry documentation/communications. Effectively present information and respond to questions from groups of managers, customers, and the general public Other competencies may be required according to assignments. REQUIRED EDUCATION AND EXPERIENCE Prior Industry Experience not required, but a plus Minimum High School diploma or equivalent No VISA Sponsorship