Entry Level Customer Service Rep
Department: Endorse Infinity
Employment Type: Full Time
Location: Los Angeles, CA
Compensation: $19.50 – $29.00 / hour
Description
About Endorse Infinity:
At Endorse Infinity, we’re not just a social media marketing company; we’re your partners in digital success. With a passion for innovation and a commitment to excellence, we’ve been helping businesses of all sizes navigate the ever-evolving landscape of social media since our inception.
Job Description: Endorse Infinity is seeking a friendly and customer-focused Entry Level Customer Service Rep to join our team. As a Customer Service Representative, you will be the first point of contact for our clients and customers, providing exceptional service and support over the phone, via email, and through social media.
Position Type: Full-time
Salary: $19.50 – $29.00 hourly
Key Responsibilities
- Answer inbound calls and respond to customer inquiries in a professional and courteous manner.
- Assist customers with their accounts, including troubleshooting and resolving issues.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with other departments to address customer needs and provide comprehensive solutions.
- Communicate effectively with customers through email and social media channels.
Skills, Knowledge and Expertise
- High school diploma or equivalent.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think on your feet.
- Proficiency in using computers and familiarity with CRM software is a plus.
- Ability to multitask, prioritize, and manage time effectively.
Benefits
- Health insurance coverage
- Retirement savings plan (401k)
- Paid time off and holidays
- Professional development opportunities
- Employee discounts on company products or services