Ecommerce and Customer Service Manager

Thedinger Distribution is a leading designer and manufacture of high end mobile audio products under the brand names CT Sounds and Execution Audio.

We are looking for a self-motivated Sales Representatives with a successful performance record to join the Thedinger Distribution Family.

We are looking for a dynamic, self-motivated individual who is able to work from our Los Angeles, CA Sales Office.

We offer a casual work environment with great benefits.

ECOMMERCE AND CUSTOMER SERVICE POSITION AVAILABLE (Must live in Los Angeles Area)

– In charge of all TD eCommerce Stores and Customer Service

POSITION SKILL REQUIREMENTS

– Preferably 2+ years experience in 12v industry

– Experience or knowledge of selling on eBay/Amazon/PayPal

– Good writing and verbal skills with the ability to type quickly and efficiently

– Detail oriented

– Proficient Computer Skills and ability to use our proprietary software for order entry and fulfillment

– Multitasking

– Good with people

– A strong work ethic with the ability to work independently

– Conduct business according to company values

– Experience in and knowledge of the 12v market

– Must enjoy spending time on phone and computer

– Must excel at Internet research

– Superior real-time social media skills to increase ecommerce sales

– Generate new business

– Responsible for hitting monthly sales goals of the business

– Deliver on a timely basis any promises made to customer regarding products and services

– Continuously analyze customer business (inventory, sales trend, financial status, etc.).

– Establish and develop relationships with all customers, coworkers, and staff.

– Submit weekly plan every Sunday to VP of Sales, National Sales Director, and CEO.

– Submit weekly performance reports (what you did during the week) every Friday evening to VP of Sales, National Sales Director, and CEO.

Duties
-Include creating listings on eBay/Amazon/Website
-Optimize product listing with contents and keywords to ensure the best exposure and search rankings
-Maintain/Improve feedback & detailed seller rating
-Be able to answer emails and phone calls from customers in a timely manner
-Handling returns from customers
-Packing and shipping

COMPENSATION

– Solid base compensation coupled with an attractive, open-ended commission structure

– Paid vacation

ESSENTIAL JOB QUALIFICATIONS & COMPETENCIES

– Honesty; has honest, direct, and factual communication and actions with internal and external customers.

– Organized; able to effectively manage schedule, duties, and submit reports in a timely manner

– Responsible; takes full ownership of all successes and mistakes without attempting to transfer blame or responsibility

– Inspiring; able to inspire/ mentor/ coach/ the team to help motivate them for success

– Decisive; able to make difficult decisions and communicate without hesitation.

– Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.

– Loyalty; Fully dedicated to the success of their coworkers and company

Please submit resume along with salary history for interview consideration.

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