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Desktop Support Analyst

Amerit Consulting

This is a Full-time position in Los Angeles, CA posted July 17, 2021.

Overview Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Desktop Support Analyst. Candidate must be authorized to work in USA without requiring sponsorship Location Los Angeles, CA 90024 Duration 10 months w possibility of extension Description Provide Tier II responsibilities for the day-to-day 24×7 IT services within an assigned geographical region, which may require a technician to travel to various sites as needed to perform the job duties. Tier II support on technologies including endpoint devices, but not limited to (desktop, printers, workstation on wheels peripherals, software, applications), telecom, networking, mobile devices, etc. Enforce and maintain standard software, hardware, images, and deployment process including post configurations, and asset management for departments. Responsible for ensuring that policies, standards, standard operating procedures, and how-to documents are followed and utilized. Ensure endpoints follow standard security guidelines and safeguards. Communicate effectively, both verbally and written to clients and peers. Effectively apply escalation process within the guidelines of the TSD SLA. May be required to participate in the weekly rotational after-hours on-call support. Qualifications Understanding of clinical and business applications such as, but not limited to (PACS, Syngo, Medicalis, Welch Allyn, OBIX, Capsule, Cerner, Epic, EMR, Nursecall, SPOK, IP Communicator, Call manager). Understanding of Microsoft Networking and Active Directory. Knowledge of Microsoft Windows operating systems, such as but not limited to (Windows 7, Windows 10, and above). Knowledge of Microsoft Office products such has but not limited to (O365, Office 2016, Office 2019, Outlook, Exchange, and OWA). Understanding of project plans, presentations, procedures, diagrams, and other technical documentation. Understanding of HTTP, HTTPS, IPV4, POE, DNS, DHCP, WINS, and TCPIP. Knowledge of desktop ticketing system (ServiceNow). Understanding of various Desktop Management Systems such as but not limited to anti-virus software, patch management, and software delivery. I’d love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you’re looking for rewarding employment and a company that puts its employees first, we’d like to work with you. Satwinder Sat Singh Lead Technical Recruiter Company Overview Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally, as well as small to mid-sized organizations on a local regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them – with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients businesses forward. Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws.