Marsh is seeking candidates for the Desktop Support Analyst based in our Los Angeles office:
Desktop Support Analyst
What can you expect?
- We are seeking a talented and motivated Desktop Support Analyst to join our team. Joining our team will provide you with the opportunity to work for a best-in-industry company while utilizing and enhancing your customer service and technical skills.
- You will you will be responsible for providing technical support related PCs, mobile devices, printers, videoconferencing, business application software, telecommunication issues and local network issues to internal employees and clients across multiple operating companies and locations.
What is in it for you?
- A foot in the door at Fortune 500 company; this role will expose you to many areas of the company, senior leaders, and various aspects of the company that will allow you to expand your network, gain valuable knowledge and, and enhance your skills
- Benefits like Medical, Dental, Vision, STD/LTD and Life Insurance, a generous 401k match and PTO allowance, Employee Stock Purchase program, and Tuition Reimbursement, with benefits starting Day 1
- Culture of internal mobility, diversity, inclusion, and collaboration in a relaxed environment with a casual dress code
- A company-wide emphasis on Corporate Social Responsibility; all colleagues receive 8 hours of paid time off for volunteering, with the option to join our organized group activities
- Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more
- Flexible work opportunities to ensure a healthy work/life balance
We will count on you to:
- Perform installation, training, maintenance, troubleshooting and repair of all OpCo desktop hardware and software technology.
- Performs activation and support of mobile devices and tablets (iOS and Android).
- Assists in the setup and operation of audio visual hardware as required by end user.
- Respond to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues.
- Escalate incidents and questions to appropriate support groups.
- Supportevents such as infrastructure changes, software releases, BRM etc.
- Provides timely updates to management around service issues as appropriate.
- Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
- May assist in administration and maintenance of non-desktop technology infrastructure components at the request of other service towers.
- May assist in installation, maintenance, troubleshooting and repair of office telephony systems
- Uses corporate incident management system to record and track all support work.
- Maintains accurate hardware and software records using corporate asset management system for all corporate assets.
- Performs time tracking tasks as required.
- May assist with the procurement of hardware and software.
- Supports team’s abilities and functions through positive customer relations.
- Contributes to the improvement and enhancement of processes and procedures.
- Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members
What you need to have:
- Two years work related experience preferred
- Superior customer service skills
- Ability to quickly and effectively diagnose and resolve technology issues
- Work in a very busy and fast-paced environment
- Stay calm and level headed when under pressure
- Strong individual / team working ethics
- Express ideas clearly in both written and oral communications
- Work independently to plan, organize and prioritize one’s own activities
- Flexibility and availability to travel to various offices & work after hours if needed
What makes you stand out:
- Possess positive attitude
- Bachelor’s degree preferred but not required
- Self-motivated
- Strong work ethic
- A+ Certification, Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)
Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal
Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401(k), employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.