[Customer Service / Remote] – Anywhere in the U.S. / Medical, dental & vision insurance / 401k / PTO / Monthly Cell and Internet Stipend / 7a-4p EST / Requires rotating on-call support on nights, weekends, and holidays – As a Customer Support Specialist you’ll: Help customers resolve questions about order placement and tasking requests, system functions and account issues, and other Tier 1 support needs; Respond quickly and thoroughly to customer requests; Maintain a high level of expertise in Capella products and systems, and leverage this expertise to assist customers and internal parties; Meet performance expectations as measured by case-handling metrics and customer satisfaction surveys…Hiring Fast >>