Wanted:A detail-oriented, self-learner who enjoys trouble-shooting software issues and providing clients with solutions that meet their business needs.
The right individual will be comfortable answering both process (how-do-I?) and business (how-should-I?) inquiries and requests.
Ideal candidates are eager to join us at the ground level, knowing there is room for growth.This entry level position includes 1-week per month of on-call rotation.What you’ll be doing: Responding to client questions and issues including bugs, feature requests, and business processes primarily through a web-based ticketing system and support line.Working directly with clients, as well as, Development and Quality Assurance teams to identify, triage and resolve system issues.Perform production support hand-off presentations and support tool training, and other ad hoc training when needed, using Zoom Meeting or other web-hosted serviceDocumenting frequently asked questions and preparing knowledge-based content.Documenting requirements and user stories for production issues and feature requests.Coordinating with various teams to prioritize tickets, analyze root cause and assist in efficient resolution of all production processes.Required Skills: Outstanding written and verbal communication skillsStrong multitasking and organization skillsBachelor’s degree or equivalent work experienceMinimum 2 years of experience with customer supportProven proficiency in troubleshooting and setting prioritiesExperience with Microsoft Office SuiteNice to Have: Knowledge of FMLA, Disability andor ADAAn understanding of Software Development Life CycleExperience with issue ticketing systems such as Jira and SalesforceLocation: Lakewood, COBenefits: Competitive Salary, healthcare, dental vision and 401k benefits.
Industry training and CLMS Certification; opportunities for additional industry and technology certifications, and continuing education.About AbsenceSoft : AbsenceSoft is a rapidly growing and radically innovative provider of SaaS solutions for FMLA, Disability, ADA and other types of absences.
We pride ourselves in having created the most easily used, installed and understood absence management system and Human Resources Software.
We value creative, innovative people who are passionate about their work and who always believe there is always a better way.Job Type: Full-timeExperience:Production Support: 2 years (Required)Education:Bachelor’s (Required)Location:Denver, CO (Required)