Hours: 8:00am to 5:00pm
Work Week: 1 – Monday, 2 – Tuesday, 3 – Wednesday, 4 – Thursday, 5 – Friday
Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads. Additional duties may include distributing mail, filing, faxing, copying, and processing forms, typing, preparing reports and auditing documents.
Preferred Qualifications:
1+ year in freight forwarding industry
Values a diverse and inclusive work environment
Proficient in Microsoft Office Suite of programs
Excellent communication, prioritization, and multi-tasking skills
Proven track record of strong customer service skills, interacting with customers and being client focused
Excellent follow up with customers and the network
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven environment.
Associated topics: call center representative, clerk, customer care, customer care associate, customer service representative, platform support, representative, service agent, technical support, tsr