Customer Support Representative II

Hours: 8:00am to 5:00pm
Work Week: 1 – Monday, 2 – Tuesday, 3 – Wednesday, 4 – Thursday, 5 – Friday
Duties may include maintaining ongoing relationships, providing support and resolving problems for customers. Assisting in studies to determine customer incentives and developing and preparing proposals for customer leads. Additional duties may include distributing mail, filing, faxing, copying, and processing forms, typing, preparing reports and auditing documents.
The position is for an Export Customer Service Representative. The incumbent will be responsible (but not limited) for the following: Receives and edits export orders. Prepares all necessary documents such as commercial invoices, export declarations, certificate of origin, letters of credit Prepares international export documents timely and accurately according to custom’s and customer’s requirements. Arranges shipments through shipper’s contracted carriers Reviews pertinent domestic and foreign trade regulations Communicates with vendors, government agencies, customer Coordinates with Customer Service Representatives to ensure customer satisfaction is met Maintains SOP manual of international export requirements for each customer and updates as necessary Maintains organized files monthly by customer for all international shipments Provides clerical support including: sorting of faxes and documents and distribution of those documents to team members Other duties as required and assigned by supervisor

Associated topics: call center associate, call center representative, clerk, csr, customer care, customer care specialist, service, service agent, service representative, technical assistant

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