WHAT WE DO
Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis.
WHO WE ARE
The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages theyve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances.
JOIN THE CAUSE
We are looking for a customer-oriented service representative. The best Customer Service Representatives are genuinely excited to help customers, patient, empathetic, and passionately communicative. They put themselves in their customers shoes and advocate for them when necessary. Our Customer Service Representatives, or CSRs, act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Schedule
· Monday, Tuesday Wednesday Hours: 8:00 am-5:00 pm PST
· Thursday, Friday Hours: 11:00 am-8:00 pm PST
Responsibilities
· Manage incoming phone calls
· Identify and assess customers needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Proactively reach out to users and generate feedback, so we may improve retention through servicing or documenting reoccuring issues
· Provide accurate, valid and complete information by using the right methods/tools
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
Skills
· Proven customer support experience or experience as a client service representative
· Strong phone contact handling skills and active listening
· Familiarity with CRM systems and practices
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, prioritize, and manage time effectively
Qualifications
· High school diploma
· 5+ years of customer service experience
· Available and able to work weekends
· Ability to work remote full time
Offerings:
· Competitive base
· Paid Time Off
· Health Insurance
· Dental Insurance
· Vision Insurance
· 401K Match
Equal Employment Opportunity Policy
Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.