We are looking for a full-time employee who will provide customer support to the organization. This position implements support as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work.
Benefits:
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Health insurance reimbursement for all staff (upon qualification)
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Life insurance at no cost
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Retirement Program – Lifetime Vesting after 10 years
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UNION BENEFITS – Our staff also belong to a union which includes benefits
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Free college classes for all members
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Student Debt Reduction Program
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Scholarship access for members and their children
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Union provides life insurance (in addition to our company) for all members
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Roadside assistance for all members
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Identity Theft Protection for all members
Job Requirements:
Responsibilities of a Customer Service Representative:
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Interact with customers daily to inform of client products and services
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Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on level of expertise.
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Ensure and provide quality service to external customers.
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Answer all customer inquiries in a timely and professional manner.
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Process orders with high level accuracy.
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Maintain a positive representation of the company and associated brands at all times
Requirements of a Customer Service Representative:
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Must have great attention to detail.
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Must be a team player.
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Previous customer service and sales experience is a plus.
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Must have strong communication skills.
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Must be personable and comfortable interacting with customers daily.
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Desire to participate in professional development and take on new responsibilities
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Self-motivated and comfortable working both independently and as part of a team
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Customer service or customer relationship experience