PAID TRAINING PROVIDED! Learn from the best in the industry!
PLEASE READ THOROUGHLY AND COMPLETE AUTOMATED PHONE INTERVIEW.
We are a tight team of repair technicians (male & female) that serve the Los Angeles community for all things tech!
We are looking for a detailed oriented and organized Customer Service Specialist with a willingness to learn how to repair personal electronics (smart phones, tablets, and personal computers).
If you’re interested in working with a group of individuals that like to have fun while getting things done, this is the place for you!
Tasks and Responsibilities (training provided):
- Diagnose, troubleshoot & help check-in customer devices
- Provide recommendations for problem resolution
- Explain complex technical issues to customers in a non-technical, simple to understand manner
- Provide repair and replacement estimates to customers
- Ensure that all repairs meet or exceed uBreakiFix quality standards
- Greet customers in a friendly manner and maintain a positive work environment
- Answer phone calls to the store with a professional, courteous and friendly demeanor
- Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
- Keep track of all devices and inventory while safeguarding all store stock
- Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
- Maintain the cleanliness and professional appearance of the store
Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of ? personnel so classified, and they may change at any time.
UBREAKIFIX is an equal opportunity employer M/F/D/V
Basic Qualifications:
- Attention to detail
- Sales skills
- Strong understanding on how to use Chrome web browser
- Outstanding customer service skills
- Excellent problem solving, and analytical skills
- Exceptional organizational skills
- Strong written and oral communication skills
- Work well in team environment
- Ability to work flexible hours, including weekends (if necessary)
Job Types: Full-time, Part-time
Pay: $14.25 – $14.75 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends
Supplemental Pay:
- Commission pay
- Tips
Application Question(s):
- What is one of your favorite movies and why?
- Which cereal brand describes you and/or your personality, and why?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Language:
- Korean (Preferred)
- Spanish (Preferred)
Shift Availability:
- Day Shift (Preferred)
Work Location:
- One location
This Job Is:
- A job for which military experienced candidates are encouraged to apply
- A ?Fair Chance? job (you or the employer follow Fair Chance hiring practices when performing background checks)
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- Open to applicants who do not have a college diploma
Company’s website:
- https://www.ubreakifix.com/locations/koreatown
Benefit Conditions:
- Only full-time employees eligible
Work Remotely:
- No