Born digital, Axos Bank has reinvented the banking model and grown to over $14 billion in assets since our founding in 2000. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 digital banks in the country! Axos Financial is our holding company and publicly traded on the New York Stock Exchange under the symbol “AX (NYSE: AX).We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve.Learn more about working here!This is a great opportunity for someone currently in a customer service role in a branch or office that is supporting Small Business Banking or Consumer clients and interested in moving into Commercial Banking operations.Customer Service Specialist is based in our downtown Los Angeles office (The Block) and supports all commercial banking verticals. This is a client facing support role that will partner with Relationship Managers (sales) to care and maintain existing clients, onboard new account relationships, gather documentation, and act as main point of contact for questions and/or issues.Accessible by subway (purple and red lines / 7th & Fig station) and flexible schedule start between 7 and 9:30 AM. Maintain strong client relationships through regular client contact Act as liaison between customer/prospect, Commercial Relationship Manager(s), and other business partners Work effectively with business partners in Treasury Management, Deposit Operations, BSA/Compliance to ensure appropriate solutions within the bank’s policy and procedures guidelines Fulfill service requests from clients and recommend additional banking solutions, as identified Assist with other operational tasks as assigned, including the development of reports and procedures, implementation tasks, and client training Other general support activities as needed by business unit High school diploma or equivalent 1+ years’ banking (teller, call center, sales, service etc.) Exposure to databases, ERP, or CRM (i.e. Jack Henry, Salesforce etc.)Preferred: Bachelors degree Commercial banking Knowledge of Jack HenryPre-Employment Drug Test:All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.Equal Employment Opportunity:Axos Bank is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.Job Functions and Work Environment:While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.