Location Culver City, CADepartment Customer ServiceReports To Customer Service ManagerEmployment Salaried / Full-time / 6 Month ContractBenefits Among others; Medical / Dental / Vision / Paid Holidays & Time OffAbout YouYou are energetic, personable and people love spending time with you! We’re looking for someone who possesses strong organizational and communication skills, the ability to learn new processes and systems quickly, while being accurate and efficient. In addition to a positive attitude and strong work ethic, here are a few of the other qualifications for the role:• 3+ years prior experience in a similar Sales or Customer Support role involving order entry, lead distribution, and customer interaction.• In depth understanding of and experience with consumer markets and sales processes a plus.• BA Degree or beyond a plus.• Highly proficient computer skills including but not limited to NetSuite or similar CRM/ERP system (e.g. SAP, SalesForce, etc.), Microsoft Word, and Excel.About the RoleEcoSmart is seeking an experienced, talented and motivated Customer Service & Sales Support Representative to join and support our growing, vibrant and fast-paced organization. Working on our stellar Customer Service and Sales Support team, you’ll serve as one of the first points of contact for EcoSmart customer service and sales inquiries. While no two days will be the same in this dynamic role, you can expect to execute exceptional customer service, sales support, and account management each and every day. Here are some of the key responsibilities of the position:• Answer incoming phone calls, emails, and website requests from new and existing customers, qualifying sales inquiries, distributing leads, and entering sales orders.• Provide Case Management, resolving customer complaints and warranty claims by investigating potential resolutions, preparing reports, making recommendations, and diligently communicating with the customer.• Proactively perform post sale follow-up via care calls, ensuring customers are satisfied, pending requests and issues are quickly and efficiently resolved, and end-users are informed of operation, care and maintenance.• Support assigned sales representatives or teams by providing proactive support, follow up, distribution of marketing assets, order entry, lead allocation, research, etc. to the representatives or their customers.• Assist with the setup and ongoing management of accounts as assigned, including processing orders, resolving claims, responding to inquiries, providing product information, and ensuring vendor requirements are met on a consistent basis.• Develop relationships with new and existing key customers to ensure ongoing and enjoyable partnerships including the identification of potential sales opportunities and repeat sales.Job Type: Full-timePay: $40,000.00 per yearExperience:• Customer Service: 3 years (Required)Location:• Los Angeles, CA 90016 (Required)