Work at Home Customer Service Representative
– MUST BE LOCATED in the Greater Gatlinburg area 5070 Looking for a Full Time or Part Time Position in Customer Service?
Check out Agero Exciting opportunity to earn an additional incentive up to $300 within your first 60 days (must be hired and start in a Roadside position between 6/28 – 9/1) No one knows the road like Agero.
For over 45 years, we have provided the safest, smartest solutions for drivers and the companies that keep them moving.
We are all about great service and employee experience and this role brings the two together in support of our 125m customers who are calling us because something went wrong and they need our HELP.
Hiring during COVID-19: We understand that this is a difficult time for many people and their families.
At Agero, we are doing everything we can to keep all our employees and contacts safe, including candidates for potential roles.
All interviews are either conducted via phone or by video and hiring is 100% virtual at this time.
All of our employees are currently working from home.
This is a fully remote position.
YOU MUST RESIDE IN THE STATE OF TENNESSEE TO BE CONSIDERED FOR THIS POSITION To be eligible for this role you must: 1.
Currently live in and be a resident of Tennessee in the greater Gatlinburg area.
2.
Submit a completed application on the computer that you will be using.
-A completed application will include Personal Information, Work History, Education History and Confirmation and Consent of the application.
3.
Pass a systems diagnostic on your home computer confirming your current tech set up meets the systems requirements of the role.
You are not permitted to access the network using any hosted PC service.
Software needs to be loaded directly to your physical machine.
Ask your recruiter, trainer, or supervisor if you have any questions about this.
If you have multiple people working for Agero in your home, you need to inform Agero and may be asked to provide additional information to support use.
Agero reserves the right to require employees to work from unique data locations (public IP end points).
Access via a public VPN service is not permitted.
If you subscribe to any VPN/Privacy Service or Proxy Service it needs to be disable while you work.
Ask your recruiter, trainer, or supervisor if you have any questions about this.
A little about who we look for: You have:
• Empathy the ability to share and understand the feelings of another.
• Excellent Communication skills the ability through written or verbal channels, explain basic facts to customer.
• Multi-tasking skills the ability to interact with customers over the phone while utilizing computer based tools/resources to research/document and/or facilitate the resolution of an event.
• Resiliency the ability to bounce back from prior negative experiences and deliver excellent service free of emotions from the prior experience.
• Technical Capability strong computer skills with the ability to efficiently maneuver around Windows based programs and are able to talk and type.
What is this opportunity about?
Make a difference in someone’s life today Be part of a dynamic and growing team that uses innovative technology to provide world-class customer service to drivers in the breakdown lane and beyond.
As one of our superheroes, you will answer inbound calls from stranded motorists and dispatch roadside assistance, coming to the rescue and securing services including towing, lockout, tire changes, fuel delivery, electric vehicle charging, and more.
The Basics: We are Customer Service Oriented
– No collections or sales required.
• Education, Experience & Skills HS Diploma/GED or equivalent work experience / over 18 years of age / 6 months of Customer Service/ ability to type 25wpm and comfortable with desktop computer system.
You are an Independent Self Starter who enjoys the autonomy of working from home while being backed by an industry leader
• Salary $13.00 an hour / $.75 shift differential / OT available based on business needs / OT incentives / Bonus opportunity.
• The Hours Full Time 40 hours a week and PT hours available.
• Schedule Must be available to work various shifts/ AM, PM and mid shifts available.
• Virtual Work Environment
– Must be comfortable working from home and have a dedicated workspace with limited interruptions.
• Equipment
– Must have your own equipment
• YOUR HOME EQUIPMENT MUST MEET THE FOLLOWING STANDARDS:
– A home computer or laptop with a minimum of a 17’-inch monitor
– Windows 10 OS or above
– High Speed Internet
– Mobile device capable of receiving and sending text messages
– Dedicated work place
– Password secured network
– Webcam (preferred, not required)
– A USB or 3.5mm headset with microphone (gaming headset)
• Benefits o Benefits (Medical, Dental, Vision, etc.) Eligible 1 st of the month after 60 days of employment.
o Paid Time Off (PTO)
– Accrue 1 st day of hire/up to 2 weeks 1 st year o 401k
– Currently matches a portion of contribution upon completion of a year of service.
o Tuition Assistance Program Available after completion of 6 months of continuous service.
o Holidays Eligible after 90 days of employment.
o Referral Award Program.
o Free Membership in Cross Country Motor Club.
o Discounts on VIP Automobile Purchase Program, Computer Purchase Program, Movies, Car rentals, Attractions, Hotels, Cruises, Airlines, etc.
o Training is Paid .
o Opportunity to work with some of the world’s leading automotive and insurance brands Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates.
Accommodation is available.
Additionally, we offer accommodation for applicants with disabilities in our recruitment processes.
If you require accommodation during the recruitment process.
please contact recruitingagero.com opens an email client application .
Why AGERO?
If you are looking to be a Superhero today, join our dynamic growing team and make a difference Apply Now About Advantage xPO Advantage xPO is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors.
We will provide reasonable accommodations throughout the application, interviewing and employment process.
If you require a reasonable accommodation, contact us.
Advantage xPO is an E-Verify employer.
This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it.
All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.