A-Line Staffing is now hiring Customer Service Reps. ONLY IN WOODLAND HILLS, CA. The CSR would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.
Customer Service Rep. Compensation
- The pay for this position is $18 / per hour
- Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance
- A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates
Customer Service Rep. Highlights
- This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs
- The required availability for this position is 5 Hour Shifts | 5 Days per Week
Customer Service Rep. Responsibilities
- Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality. Resolves customer administrative concerns as the first line of contact – this may include claim resolutions and other expressions of dissatisfaction. Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. Assists in the mentoring and training of new staff. Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal). Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs. Demonstrates flexibility in areas such as job duties and schedule in order to aid in better serving members and help achieve its business and operational goals. Educates providers on how to submit claims and when/where to submit a treatment plan. Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved. Informs providers and members on appeal process. Leads or participates in activities as requested that help improve Care Center performance, excellence and culture. Links or makes routine referrals and triage decisions not requiring clinical judgment.
Customer Service Rep. Requirements
- Must be flexible in scheduling and comfortable with change as customer service is an ever-changing environment.
- Responsible for meeting call handling requirements and daily telephone standards as set forth by management.
- Must agree to observing service for the purpose of training and quality control.
- Must be a proficient typist (avg. 35+ WPM) with strong written and verbal communication skills.
- High School Diploma or GED
- Attendance is mandatory for the first 90 days
If you think this CSR position is a good fit for you, please reach out to me – feel free to call, e-mail, or apply to this posting!
Verlin Miller