The Property Insurance Customer Service Representative (CSR) is an individual who provides information to callers regarding payment or policy status as well as correspondence received from the FAIR Plan. In addition, the Property Insurance CSR provides assistance to those who come to the front desk and handles agency licensing transactions, as applicable. This person displays a high level of courtesy in providing a satisfactory response to customers or brokers. This is a virtual position for CA residents only, and may require occasional travel to our corporate office in Los Angeles.
- Answers incoming calls and assists callers with inquiries. Examples include but are not limited to: new business (quotation/payment status); renewals (payment/issuance status); endorsements (processing status/evidence of insurance requests); inspections; deficiency letters; cancellations/non renewals; and CEA (payment/policy/quotation status).
- Follows up with other departments to resolve problem files.
- Inputs data in a desktop database for all incoming calls.
- Assists customers at the front desk when necessary.
- Handles agency licensing tasks (registering new brokers, address changes, agency mergers, etc.).
- Distributes faxes and other correspondence to the department.
- Facilitates the processing of evidence of insurance requests as required.
- Participates in individual and group training designed to improve service.
- Performs additional duties or special projects as assigned.
Job Requirements:
- Exhibit good communication skills with emphasis on phone skills.
- Demonstrate good interpersonal skills (both internal and external) and work well in a team environment.
- Perform slightly varied moderately complex tasks.
- Exercise occasional decision making and judgment.
- Perform tasks with minimal supervision.
- Have a solid understanding of rules and procedures in order to provide accurate information to callers.
- Prior insurance experience, call center experience, and coverage knowledge preferred.
- High school diploma and basic computer skills required.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Insurance: 1 year (Required)
- Customer service: 1 year (Required)
- Microsoft Office: 1 year (Preferred)
Work Location:
- One location
Communication method(s) used:
- Phone
This Job Is Ideal for Someone Who Is:
- Dependable — more reliable than spontaneous
- People-oriented — enjoys interacting with people and working on group projects
- Detail-oriented — would rather focus on the details of work than the bigger picture
- Achievement-oriented — enjoys taking on challenges, even if they might fail
Work Remotely:
- Yes
COVID-19 Precaution(s):
- Remote interview process