Spanish (required)/ English (Basic communication)
GOAL: The Customer Service Representative will be responsible for the accurate processing of all transactions, while providing courteous, timely and informative service to ensure customers feel completely satisfied.
PRINCIPLE DUTIES/ RESPONSIBILITIES:
1. Answer the phone with a smile and treat all customers with courtesy and respect
2. Ensure workstations are organized and equipped for the start of the business day
3. Process all transactions quickly and efficiently while providing exceptional customer service
4. Interact and work closely with supervisors to perform all functions as directed/required
5. Maintain confidentiality of customer information, branch policies and procedure
6. Comply with The Sigue Branch AML/BSA Compliance Program
7. Travel locally to assist with collections, marketing or banking as required
8. Assist in keeping the store clean and presentable as required
9. Be proactive in identifying fraudulent or forged documentation and/or activity and reporting them to the respective supervisors
10. Perform all other miscellaneous responsibilities and duties as assigned
11. Participate in marketing activities as needed including flyer distribution and banner display
QUALIFICATIONS:
1. Ability to work effectively with diverse populations
2. Ability to identify when specialized skills/resources are needed to address unique activities and work assignments
3. High School Diploma or equivalent
4. 3-6 months related experience
5. Spanish (required)/ English (Basic communication)
6. Must have reliable transportation
7. Ability to work flexible schedules including week-ends
8. Ability to work at various locations depending on company’s goals and business decisions