Positions also available in Irvine/San DiegoCustomer Service Representative and Operations Manager based at our location in Los Angeles, CA. Most work will be able to be done remotely or in the office depending on the comfort of the representative.Job RequirementsExcellent written and verbal communication skillsExcellent time management and organizational skillsDemonstrated advanced computer skills with various software programs, such as Microsoft Outlook, Word, Excel and other department specific programsPerform Mathematical calculations proficiently.Must be able to follow detailed instructions and perform repetitious tasks.Previous customer service experience requiredOur Customer Service Representatives are responsible for:Processing routine to complex transactions on-line, researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representativesAccount maintenanceQuickly answer customer inquiries in a friendly and courteous mannerManaging social media responses and customer feedbackDeliver exceptional service to our customer by going out of the way to please themProvide first call resolution, while following strict procedures that meet compliance guidelinesHours consist of weekends from home, Mondays -Wed 6-8 hours and Thursday/Friday for 4-6 hours. Full-time working from home gradually an option.Job Type: Full-timePay: $12.00 per hourExperience:Customer Service: 1 year (Required)Education:Associate (Required)