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Customer Service Representative II

Alliance Door Products

This is a Contract position in Los Angeles, CA posted June 19, 2022.

Only US-based applicants will be considered.Customer Service Representative IIWe are excited to have the opportunity to onboard people with Millwork, Window or Door industry experience.Alliance Door Products in Sumner, WA is hiring immediately for a Customer Service Representative II.

Alliance Door Products provides stable careers in the building materials industry with regular, predictable work schedules, growth and development options and a friendly and respectful team work environment.

Join a group of people who care about one another, support each other, and challenge you to pursue excellence.ROLE: As a member of the Alliance Door Products sales team, the Inside Sales/Customer Service Representative II (Residential) will deliver the highest level of customer service and sales support, thereby strengthening customer relationships and contributing to profitable new business opportunities for the organization.

HOURS: Monday
– Friday, 40 Hours per Week RESPONSIBILITIES:Serve as the primary customer contact:Problem-solve customer needs ensuring frequent communication with Outside Sales members.Process customer calls, quotes, information requests, requests for RMA’s, order delays, backorders and track order status and confirmations in an accurate, efficient and timely manner.Follow up and provide feedback on customer quotations.Follow established company pricing guidelines and generate MOs.Detail new customer orders prior to handing off to order entry or purchasing, ensuring all required information is provided.Manage your open order file daily, ensuring all ship dates are up to date and correct.CORE SKILLS & QUALIFICATIONS: Passion for driving change and delivering results through commitment to operational excellence and continuous improvement.Experience working in customer service office environment.Familiarity with the door and/or millwork industry, or building industry is preferred.Proven attention to detail, accuracy of work, and commitment to quality.Must be able to communicate concisely and clearly in both written and verbal exchange.Experience with Microsoft Office products.EDUCATION REQUIREMENTS: Related college degree preferred (not required).COMPENSATION & BENEFITS:Competitive Wage
– Dependent on ExperienceMedical/Dental/Vision insurance and Health Savings Accounts (HSA’s) with employer contributions Retirement PlanPaid HolidaysPaid Time OffPaid Bereavement LeaveMORE ABOUT OUR COMPANY:We are an equal opportunity employer and one of North America’s leading distributors of high-quality door products.

The great service and products we deliver are a result of the hard work and talent of our exceptional team.

We work very hard to hire the best team members who share our core values in respect for all people, integrity in every situation, and quality in everything we do.

A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company.Job offer is contingent upon passing a pre-employment drug test including marijuana.As a standard part of the employment application process Alliance Door Products may request employment references.

Alliance Door Products will not contact my current employer or any of my employment references without my consent.AllianceDoorProducts3