Responsibilities: Processes all orders in an efficient and expedient manner in current ERP system as received by telephone, mail, or electronic services Executes core tasks on a daily basis as assigned (as primary task owner or backup coverage) including handling inbound calls, order processing, handling general requests/inquiries in the customer care email inbox, taking action in a timely and efficient manner Participate in forecasting and planning discussions, as needed Assists customers/channel partners with inquiries pertaining to orders, invoicing, coordination of deliveries, availability of products, pricing and/or billing discrepancies Assists shipping personnel with efforts to maintain high service level to customers including: advising shipping of special customer requirements related to packaging, marking or any other shipping-related activities; provides ample notice for special orders to enhance effective processing; assimilates knowledge of regulations & prepares proper declarations; monitors available inventory and coordinates with shipping on shortages or issues with filling orders Assists customers/channel partners with product quality and performance issues; primarily funnelling such requests to the Technical Support Team who will assist with troubleshooting and root cause analysis Provides timely follow up on outstanding client issues Refers customers to appropriate qualified technical staff member in response to sophisticated customer technical inquiries and/or problems Ensures customer records and documents are properly filed/stored according to standard business practices.
Requirements : Bachelors or Associates Degree in relevant or business administration field preferred; High School diploma or GED equivalency required Minimum of 3 years customer support or inside sales experience in the biotech or medical device industry Excellent written, verbal, and presentation skills Must be organized with strong trouble shooting and analytical skills Strong MS Office knowledge, ERP & CRM experience Job Type: Contract Salary: From $23.00 per hour Schedule: 10 hour shift Day shift Work Location: One location Speak with the employer 91 7011690184