The Customer Service Representative is accountable to the Sales and Business Development Manager and the Customer Service Co-ordinator.
You will be part of an established customer service team and will be required to interact with customers by answering product and service questions; suggesting information about other products and services: process orders; prepare correspondences and fulfill customer needs to ensure customer satisfaction.
The Role: Interact and respond to customer inquiries by phone, email, and in person Accurate order entry Manage incoming calls Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Flexibility to cross train into and backfill various positions throughout the office.
Qualifications: Previous customer service experience is an asset.
Proficiency in Microsoft Office.
Demonstrated strong organizational skills.
Team player with a professional, positive, and energetic attitude.
Ability to manage multiple projects and execute on key deliverables.