The Customer Service Representative is responsible for the support and execution of transportation orders and related data entry & communication functions Responsibilities Schedules appointments effectively and accurately.
Utilizes phone, email, internal operating system, and other technology to efficiently process orders through the system.
Tracks and traces transportation orders.
Communicates updates and delays in transportation to customers and/or transportation providers.
Performs data entry on equipment when notified of status by the customer.
Performs other duties as assigned.
Qualifications At least 1
– 3 years’ of relevant work experience A high school diploma or GED is required.
Bachelor’s degree preferred.
Excellent phone & email etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work NAPA proudly offers an innovative & dynamic culture, competitive compensation and a comprehensive benefits package, including medical, prescription, dental, vision, company paid life insurance, paid holidays, paid time off, 401k with company match, tuition reimbursement & much more ABOUT US: Founded in 1991, NAPA Transportation, Inc.
(NAPA) is a family owned & operated truckload carrier that provides logistical solutions for companies across the United States.
Ronald Accomando founded NAPA with just 4 trucks and a specific vision in mind.
After spending years as a Driver himself, Ron envisioned a workplace where Drivers were treated with respect and not just known by their truck number.
He wanted his company to be driver focused and have a family feel culture.
Since then, Rons son, Nic has taken the wheel from his dad and now runs the day-to-day operation as the President.
Through hard work and the determination to succeed, NAPA has continued to grow, year after year.
Today, NAPA operates over 1900 pieces of company-owned equipment and proudly employs over 500 hardworking employees (throughout 5 terminals) while continuing to uphold our unique family culture.
Visit http://www.napatran.com to know more.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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