Customer Service Representative
We are seeking a Remote Customer Service Representative to work with and support the executive team and employees to grow our organization and serve the well-being of the institutions and organizations we serve. We seek a Remote Customer Service Representative with outstanding written and verbal communication skills.
Essential Job Responsibilities
Operational support – invoicing, supplies, scheduling, note taking
Demonstrated proficiency in GSUITE, Gmail, Google Doc, Google Sheets, Google Slide, Google Calendar, Zoom
Supports internal communications – distribution of newsletters, announcements, and other service area-wide communications
Maintaining Calendars
Works in a diverse and inclusive environment; includes contact with employees, student interns, customers, and vendors
Managing/organizing Gmail and phone systems
Coordinating Meetings
Scheduling Appointments
Preparing Agendas
Duties may include more complex administrative activities: managing projects, managing budget, and payroll composing letters and reports, preparing presentations
Has intermediate to advanced computer skills including word processing, spreadsheet, and basic presentation or database applications; and may train others
Qualifications
High school diploma or General Educational Development (GED) equivalency. Associates or Bachelors preferred.
Must understand, read, and follow written instructions and comprehend verbal instructions
Must be able to remain calm and be personable, articulate, knowledgeable, and professional in presenting oneself in a professional setting
Associated topics: associate, call center representative, call center specialist, customer care specialist, customer service associate, internship, product support, service agent, service representative, system support