Customer Service Representative
Location: Van Nuys, CA
Duration: 6 Month Contract
Pay Rate: $19.00/HR
Schedule: Monday – Friday 7am – 3:30pm
Job: #64342
Please send resumes to Kelci Rea at krea@butler.com
Job Summary: Working in a fast-paced environment, this position will be the point of contact for customer interaction and will be required to work with various departments to provide quality service and deliver orders on time.
Job Duties: Responsible for sales cycle (quotation, order entry, process shipping docs, invoicing, follow up with the customer, etc.); Answer customer inquiries in a timely manner; Maintain customer relations; Remedy customer issues; Communicate and coordinate with internal departments; Act as backup for front desk (i.e., covering phones, greeting visitors); Cold call customers; Work with customers to understand and anticipate future needs.
Job Qualifications: Has developed knowledge and skills through formal training or considerable work experience. Entry level often for those with work experience in the skill area. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
Experience: 2-4 years of related experience
Education: Requires a high school diploma or equivalent
Citizenship: US Citizen or Equivalent
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.
Job Requirements:
Customer Service