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Customer Service Representative


This is a Full-time position in Los Angeles, CA posted January 12, 2022.

Are you an experienced, motivated individual with a background in Customer Service, Administration, Office and/or Call Center processes? Are you a hard worker who feels they can keep up technically in Remote Training atmosphere? If you said yes, we want to speak to you about our Remote Customer Service position paying $17.50 an hour

If you are interested in this position, please email your resume to to begin the Onboarding process for the next available class date.

What’s in it for you?

Full time hours.
Monday through Friday 8:00am to 5:00pm
True Temp to Hire opportunity
Competitive pay starting at $17.50 an hour.
Free College Tuition Program

What you’ll be doing:

CUBS Work Item Agents will perform job duties such as:
*Review and analyze claim information to identify issues
*Assessing the information against requirements based on UI Code, Policies, and Procedures
*Use critical thinking and work instructions to determine the method of resolution for pending issues
*Resolve issues or request additional information as applicable
*Working closely with subject matter experts to gain further understanding of how to address outstanding issues or identify when a claim needs to be escalated
*Referring more complex issues to supervisor or tenured staff
*Notating all actions taken on a claim clearly and thoroughly
*Demonstrating the ability to make logical decisions
*Demonstrating the ability to manage a workload in a way that meets timeliness requirements
*All other duties as assigned by management to support claim processing

Who were looking for:

Note: This position will work full-time, Remote-Monday through Friday 8am to 5pm.
Must pass State of CA Fingerprinting process and FBI background check.
Experience & Qualifications
*6 to 12 months experience in Customer Service and or Administration preferred.
*Proficient technical writing skills to support detailed case notes
*Critical thinking & time management skills
*Requires HS Diploma OR GED