Customer Service Representative

The Company

Founded in 1959, Pacific Air Industries & Air Cert are the aerospace industry’s trusted partners for buying, repairing and selling surplus airplane parts. We help airlines and other air-carriers keep their planes in the air by providing competitive pricing on our extensive inventory and shipping their orders the same day. We can achieve this level of service through partnership with our in-house FAA 145-repair shop, Air-Cert. We are in the process of building our sales team across both Pacific Air and Air-Cert.

Today, we are supported by a group of long-term investors that recently invested, looking to build on our legacy. We service a global client base including commercial airlines, other air-carriers and MRO facilities leveraging our inventory with 300k+ parts near LAX, the third busiest airport in the world. In addition to supplying parts, we partner with our customers to service and repair parts to make sure they can keep their fleets flying. The combination of these two offerings gives us a strategic advantage in servicing our > 1,000 customers.

The Opportunity

Get involved in the aviation industry by starting with learning the building blocks: aircraft parts and relationship building. Join our growing team, backed by encouraging investors as we try to deliver significant value to our customers by sourcing hard to find parts and delivering them at a much lower cost than the OEM supply chain. We are building relationships, cutting data all to help our customers keep their planes in the air.

You career at Pacific Air and Air-Cert could go in multiple directions, including Quality, Repair Coordination, Supply Chain, etc. Should you choose to stay close to the customer, you can expect to start by building trust with a few buyers by consistently delivering on their requests to buy parts off our shelf. Once you build these skills, you will be ready to start branching into other opportunities, including efforts to source parts and packages both for and from customers and eventually build on your success within a few core customers as an Account Manager. As our business grows, this will open up leadership opportunities and eventually hold the potential for P&L responsibility.

An ideal candidate will have:

  • Demonstrated entrepreneurial spirit (yes, tell us about your high school side hustles!)
  • Strong work ethic with a history of persistence through tough challenges
  • An ability to build new relationships
  • An excitement to travel to meet new customers up to 25% of the time
  • Willingness to learn

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