Duties in this position are usually repetitive, requiring analysis and use of individual judgment. Specific duties for this position include answering phones and following through on customer inquiries.
Essential Duties:
- All duties to be performed according to the established standard and in compliance with all company policies and procedures while maintaining regular, prompt attendance and availability for overtime as needed:
- Provide quality customer service by answering incoming customer calls, responding to customer questions/concerns, enter orders and /or rework orders, technical questions and conduct outbound calls.
- Investigate and troubleshoot shipping and delivery concerns.
- Perform other duties within the customer service department or other areas as assigned.
- Maintain a clean and organized work environment.
- Observe all company policies, rules and safety practices.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
- High School education or equivalent required.
- Previous optical related experience and/or training is a plus.
- One or more years of previous Call Center experience required.
Language Ability
- Ability to read and comprehend simple instructions, short correspondence and memos.
- Ability to write short correspondence.
- Ability to communicate effectively in a team environment.
- Ability to use professional language/conduct when communicating externally to customers.
Math Ability
- Basic ability to add and subtract.
- Understand decimal numerical sequencing.
- Reasoning Ability Ability to multi-task and prioritize.
- Demonstrate good judgment and decision making skills.
Computer Skills
- Microsoft Office, Microsoft Word, Microsoft Excel, Email.
- Ability to learn different company software applications.
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HKA Enterprises is a global workforce solutions firm. If you’re seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.