About Alpargatas:Alpargatas represents a powerhouse of hyper-connected and iconic brands.The company vision focuses on becoming increasingly global through major investments in digital, innovation and sustainability.Alpargatas is the largest footwear company in Latin America including brands: Havaianas and Osklen. Havaianas is the largest brand in the portfolio producing nearly 250 million pairs a year making it the largest flip flop brand globally.Osklen is a surf luxury brand from Rio de Janeiro and is one of the most sustainable apparel companies in the world.About Havaianas:Havaianas is the largest brand of flip flops in the world and is increasing the product offering in apparel, accessories and new styles of footwear.The iconic design of its classic flip flop has been unchanged for 60 years and represents the most timeless design in open toe footwear.The brand is geared for growth in the USwith 10+ stores, , and surf specialty, apparel specialty, and presence in major department stores.Alpargatas is making significant investments in the NA&C operation to ensure Havaianas will take a leadership position in the market in the coming years.Purpose of the Role:With goal of becoming #1 flip flop brand in the US, this position will partner with the Wholesale commercial sales teams to ensure our key account customers receive the best service and experience of any consumer brand out there.Key Duties and ResponsibilitiesFull support of the sales teams needs: understand GTM, sales cycle, key products, key customers, and systemsOversees customer issues and ensure effective and long-term problem resolutionMonitor order file to ensure on-time delivery, customer satisfaction, and full support of territory rep financial goalsWork directly with our 3pl to ensure orders are shipped and RTV’s are processed promptlyResolving escalated customer complaints or disputes.Maintains in-depth working knowledge of NAC wholesale systems and processesProactive communication with reps / buying officesUnderstanding of financial forecasts and additional KPIs needed to hit monthly targetsAct as liaison between internal orders and 3rd party warehouseEntering and processing, allocating and invoicing Purchase Orders into SAPTroubleshoot orders and shipping complications. Notifying sales reps of any delays or issuesOrder entry and management – monitoring open order reportsSupport EDI with related setup requirementsShipping orders correctly to avoid chargebacks – vendor guides/requirementsUnderstanding of Nuorder a plusProvide exceptional customer service to each account by responding to customer’s requests in a timely, courteous and efficient mannerBuild and maintain excellent customer relationshipsUnderstanding of Department Stores and Wholesale channelSkills and Qualifications:Bachelor’s degreeMicrosoft Excel, Word, PowerPoint, OutlookExperience with SAPStrong written and verbal skillsAbility to maintain a high level of accuracy with the ability to follow through on projects, meet deadlinesCustomer facing problem resolution experienceAble to multitask and prioritize in a fast-paced environmentOpen minded, positive attitudeExcellent problem solving skills with a sense of urgencyStrong teamwork skills with the ability to establish and maintain positive working relationshipsStrong decision making skillsFamiliarity with NuOrder Preferred.Ability to function independently, take initiativeBe able to work overtime as required, pitch-in and do whatever it takes to get the job done1-3 years of experience in apparel / Footwear customer service preferred