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Customer Service Representative

CareerbuilderUS

This is a Full-time position in Los Angeles, CA posted March 31, 2021.

Position Summary Responsible for providing high quality administrative support to Customer Service Representatives which includes managing all servicing requests for internal and external customers, pulling credit bureau requests (CBR), and handling CBR disputes and corrections. Responsibilities Manages all servicing inboxes for both internal and external customers. Provides support to department by pulling CBR requests and processing correspondence. Handles CBR disputes and responds to inquiries accordingly. Processes payoff requests and updates authorizations at the loan level. Updates spreadsheets and department trackers as needed. Sends in-house letters to borrower. Job Requirements:Requirements Bachelor’s Degree preferred and a minimum of zero (0) + years’ experience working in a similar field. Experience in the Mortgage industry preferred.