A-Line Staffing is hiring a Bilingual Customer Service Representative for a major managed care company in Cypress, CA Apply to be considered immediately We are looking for individuals who are bilingual in Korean, Vietnamese, OR Spanish Location: Starts in office in Cypress, CA
– potential to move remote down the line Hours: M-F 8 AM
– 5 PM (can be flexible to start between 8
– 9 AM) Rate: 18.00/hr Day to Day Responsibilities of this Position and Description of Project: Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities: Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for further investigation.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Job Requirements: Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Ability to work independently and manage one’s time.
Ability to accurately document and record customer/client information.
Previous experience with computer applications, such as MS Outlook or data entry software.
Bilingual in Korean, Vietnamese, OR Spanish Education/Experience: High school diploma or GED required.
0-2 years customer service related experience required.
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